FAQS
Home > FAQS
Find quick answers in these FAQs
What is the Admission, Registration process at Paramount Hospital for Routine and Cashless Patient?
At Paramount Hospital, we strive to make the admission process smooth and stress-free for our patients. The process is outlined below:
Patients may be admitted under any of the following circumstances:
- Admission advised by a Paramount Hospital consultant
- Admission advised by the patient’s personal doctor/ Family Physician
- Admission through the Paramount Hospital Casualty/Emergency Department
Step 1: Reception Assistance & Registration
Upon arrival, our front office team will guide you through the admission process. A Unique Hospital Identification Number (UHID) is generated for every patient, which is used to maintain and access all medical records for future reference.
Step 2: Explanation about Hospital Tariff & Room Selection & Cost Estimate
Our staff will explain the various hospital tariff; patient can choose a room category based on their preference. An estimated cost of treatment will be shared.
In case of admission in ICU, the estimated cost is explained to patient.
An advance deposit is collected at the time of admission, which varies based on the room category and will be adjusted against the final bill at discharge.
a) Routine Admission:
Includes completion of admission forms and consent documentation. Our staff follows a strict protocol to ensure a smooth experience.
b) Emergency Admission:
Immediate medical attention is provided without delay. Treatment begins with verbal consent, and admission formalities can be completed afterward. Patient care is never delayed due to paperwork.
Step 3: Patient Comfort & Onboarding Completion
After completing all formalities, our staff will escort the patient to the allotted room or bed, ensuring comfort, clarity, and a seamless hospital experience.
Step 4: Insurance / TPA Desk (Cashless Facility)
There is a TPA help desk at second floor office to guide and help throughout the entire cashless hospitalization till discharge.
Admission registration is done under HIS, creating UHID, the admission process and treatment, is never held up due to cashless process.
Required documents for cashless Mediclaim process:
- Valid photo ID proof: Adhar Card/ PAN Card
- Copy of Employee ID
- Current year insurance policy documents (previous years may be required in some cases)
- After duly filled medical forms, and all the health records of patient are sent to respective TPA portal for pre authorization approval.
- A refundable security deposit is mandatory for all patients, which is adjusted once the final settlement is done by insurance company.
- Non-payable items, Co-payment (if applicable) is collected from insurer as per policy terms and condition.
Step 5: Billing & Discharge for TPA Patients
Once final approval is received from the insurance company, the patient can be discharged after completing documentation
Any non-payable expenses or items not covered by insurance must be settled by the patient prior to discharge
Billing & Discharge for Routine Patients
- Once a patient is discharged, billing can be done on the first floor for General ward/ Second class and first class patients and on the second floor for ICCU/deluxe and sharing room patients respectively.
- The deposit amounts are adjusted against the final bill amount and print out of the final settled bill with all details is given.
- The print out of the bill is shown to the nursing in charge of the ward to collect the discharge summary and then relieve the patient.
What is the process for Discharge/ Transfer/ DAMA (Discharge Against Medical Advice) at Paramount?
The discharge process at Paramount Hospital is designed to be smooth and efficient. Your nurse will guide you through the process, which may take a few hours to complete. Here are the steps involved:
Bill Settlement: Once your final bill is generated, it needs to be settled. You can make the payment in cash or via credit/debit card/ UPI/ Bank Transfer (NEFT/RTGS)
Discharge Summary: The nurse will provide you with a discharge summary. This document contains details about your diagnosis, treatment, and follow-up care.
Medication Instructions: The nurse will explain any medications that you need to continue taking after discharge, along with any other follow-up instructions.
Ambulance Services: If you require a medical ambulance for transportation to your home, please inform the nurse. She will arrange this for you.
Hospital check out time is 12:00 noon. Normally no additional bed charge is levied if a patient leaves by 2:00 pm, else the next day charge is applicable.
Once a patient is discharged from the consultant’s side, a detailed discharge card is given, along with details of on discharge medicines and next follow up with the doctor.
In case of transfer to some higher center, a detailed transfer summary is given to the patient’s relative, and also an ambulance is arranged for safe transportation of the patient.
Process for DAMA: If a patient or relative/s wants discharge against doctor’s advice, then the patient can be discharged after accepting a written consent that Paramount Hospital or its doctors will not be responsible if the condition of the patient deteriorates after taking the patient home.
What are the rules for Visitors of patients at Paramount?
The experience of two and a half decades in delivering affordable healthcare services in a patient-friendly environment with a strong belief in ethics and transparency is now an ingrained practice at Paramount Hospital. We have standard operating policies for visitors at Paramount. Those are outlined below, and we expect visitors to adhere to them:
Visiting Hours
The hospital visiting hours – Morning 10.00 am to 12.00 noon Evening – 4.00 pm to 7.00 pm
Visiting hours on Sundays and Public Holidays – Same as above
Visitor’s Pass
You are requested to collect the Visitor’s and Attendant’s pass from the reception. Only one visitor pass is issued per patient. A reliever pass can be collected from the front office desk at the time of admission procedure. Only one visitor is allowed to visit the ICU at one time Children below the age of 12 are not allowed into patient’s rooms.
What are the other guidelines for Visitors of patients at Paramount?
We appreciate the role of family and friends in the recovery process. However, to ensure the comfort of all patients, Paramount Hospital has set the following guidelines for visitors:
For the comfort of all our patients, visitors are requested to adhere to the visiting hours only
Depending on the patient’s medical condition and special needs, visitor restrictions may apply.
At admission, attendant and visitor passes will be issued. These should be displayed while in the hospital premises.
In case of loss, please contact the reception staff on the 1st & 2nd floor reception.
To prevent potential infections, children under the age of 12 are not allowed on patient floors.
Visitors are requested to sanitize their hands before and after visiting. The use of mobile phones is prohibited in areas where critical medical equipment and patient monitoring systems are operational.
Please follow all posted signs regarding cell phone usage and use them only in approved areas. If necessary, please speak softly to avoid disturbing other patients.
What are the Patient & Attendant Responsibilities?
As a patient or attendant at Paramount Hospital, you have the following responsibilities:
- Appointments: Please ensure to keep your appointments, arrive on time, and inform the hospital if you are unable to make it.
- Information: Provide complete and accurate details, including personal information, next-of-kin particulars, and past medical history.
- Participation: Actively participate in your treatment plan and keep your healthcare team informed about the effectiveness of your treatment.
- Valuables: The hospital is not responsible for your valuables. Please bring only necessary items.
- Respect and Courtesy: Treat all hospital staff, patients, and visitors with respect. Abide by hospital rules, be considerate of noise levels, privacy, visitor numbers, and comply with the ‘No Smoking’ policy.
- Consent: Ensure you understand all instructions before signing consent forms.
As a patient or attendant at Paramount Hospital, you have the following rights:
- Right to Personal dignity and respect
- Right to confidentiality of information
- Right to explicit consent
- Right to discontinue Teleconsultation at any time
- Right to information about treatment and healthcare needs
- Right to receive information about expected cost of treatment
- Right to access medical records
- Right to voice
- complain
- Right to Second opinion
What are the guidelines for patients on Billing & Payments at Paramount?
Requirements for Billing of Direct Patients
Once a patient is discharged, billing can be done on the first floor for General ward/ Second class and first class patients and on the second floor for ICCU/deluxe and sharing room patients respectively.
The deposit amounts are adjusted against the final bill amount and print out of the final settled bill with all details is given.
The print out of the bill is shown to the nursing in charge of the ward to collect the discharge card and then relieve the patient.
Requirements for Billing of TPA/ Insurance Patients
For TPA patients, if final approval is confirmed then patients can be relieved after some paperwork procedures.
Non payable expenses/ items, not covered under insurance are collected from patients.